Customer knowledgebase
SMS not received
There are occasions where MedPoint sends an SMS and the phone network responds to say they have received it successfully. The order logs will show "Message Success" "(Message has been accepted by phone carrier)" In most cases this means the message ...
May 2024 Prescription Charge update (England Only)
Update to Prescription charges in England The NHS prescription charge in England will increase to £9.90 on 1st May 2024. This note explains how this will affect your automated collection orders. I add orders using the MedPoint Portal The charge ...
Guide to RxWeb PMR Integration
Initial patient set-up Add a note to the "Bag Label Note" field of the patients record e.g. "MedPoint" or "Collection Point Patient". Then click ‘Update Patient’. This is how orders for the collection point will be identified in future. When the user ...
Collections Report
This video outlines how to use the collections report:
Guide to one-way QR code PMR integration workflow - Analyst PMR, Pharmacy Manager PMR
Overview This method of MedPoint integration involves your PMR system printing a specially formatted additional bag label. This additional bag label has a QR code which contains all the information needed to automatically create an order on the ...
Cegedim Pharmacy Manager Integration
To activate the integration between Pharmacy Manager PMR and MedPoint, the Pharmacy customer must first contact the Pharmacy Manager helpdesk to activate the option of "Robot Collection" as a handout method. This option is only available to customers ...
How to add or remove a user on the MedPoint Portal
Pharmacy Admins can now add or remove users access to the MedPoint portal. Here is a brief instruction video:
How to add or remove keyholder phone numbers
Keyholders will receive important sms alerts whenever the MedPoint has an issue that prevents patients from collecting orders. These include but are not limited to power cuts, jams, items left in the collector box. The sms alert includes a link to ...
How to change the expiry collection window for orders
The expiry collection window is the number of days you allow patients to collect their MedPoint order. It is used to calculate the expiry date that patients are told in the pin notification message. To edit this setting you must have Pharmacy Admin ...
How to Set up BeWell integration
To link your MedPoint to BeWell you need to follow these setup steps: Request your BeWell integration credentials from support@medpointuk.com Follow the instructions in the video below to create the connection within BeWell settings Activate the ...
How to resend the "order ready" SMS notification
If a patient has not received their "Order ready" SMS/email notification with their pin number, or unique checkout link, you can resend it by clicking the "Resend Order ready message" button on the order details page. See video below for reference: ...
BeWell MedPoint Integration Set-up
The BeWell patient platform has integrated the MedPoint API to give patients the option of 24/7 collection option when ordering their prescriptions on the BeWell app. This integration could be used instead of a two-way PMR integration or, if you use ...
MedPoint Explainer Video for social media marketing
Feel free to use the attached animated video for online marketing of your 24/7 collection service.
How to set up Titan Integration
Full two-way integration between Titan PMR and your MedPoint can be added via the Titan marketplace. See here for a video walkthrough of how to do it. ...
Error Notifications Guidance
Loading Errors If there is an issue that requires your attention an error notification is generated in the MedPoint Portal. The system will send a daily email to the pharmacy email address if there are any unread error notifications. It is important ...
Real Time Exemption Checking RTEC
Prescriptions flagged as RTEC on the pharmacy PMR do NOT require a patient declaration and are processed by the PMR as exempt automatically. As a consequence, the exemption reason is not visible on the MedPoint portal or the PMR. See attached fact ...
Healthera Integration guide for pharmacies
See attachment for step by step instructions on how the Healthera integration with MedPoint works.
Temperature Excursion Advice
The storage of medicines at the appropriate temperature is an important responsibility for pharmacy operators. This article gives some general advice about how short term deviations of temperature can effect medicines and what actions you can take to ...
Package jammed in the machine
1. Power machine off (very important as you will damage the mechanism if you try to do the following with the power on). 2. To power off at the rear of the machine, switch the isolator switch to off if you have one or alternatively push bottom button ...
Contactless payment at machine process
When a machine has a card payment terminal installed instead of online payment/checkout, patients experience this journey 1. All patients will receive their pin number sms immediately and will no longer be directed to www.go.medpoint.uk to checkout. ...
How to set up QR codes on Analyst PMR
No Power to the Machine
No Power to the Machine 1. Confirm there is no power to the machine by checking that the round green button on back of machine is not illuminated, that are no internal lights on in the machine and the screen on the front of the machine is ...
Item Left in Collector Box
Item Left in Collector Box 1. Power machine off (very important as you will damage the mechanism if you try to do the following with the power on). 2. To power off at the rear of the machine, push bottom button on the white box on right ...
Alarm has been triggered
1. Power machine off (very important as you will damage the mechanism if you try to do the following with the power on). 2. To power off at the rear of the machine, push bottom button on the white box on right hand side of machine under ...
Alarm has been Activated.
Alarm has been Activated. The alarm will activate due to one of two things done by pharmacy staff. 1. If the prescription box is opened without the alarm code (666 followed by your date of install (ddmmyy)) being entered, the machine alarm will ...
Demo video
Here is a short demo of Medpoint
Managing Owings on Analyst PMR - VIDEO DEMO
Analyst PMR reprinted barcode error
When an Analyst user reports an order that was inexplicably loaded as exempt OR there are integration errors due to missing unique ID or " "pmrOrderId""- check the barcode has a six digit number directly after the "PSL" prefix. If not then see below. ...
What to do if your MedPoint has a Jam
If you think there is a bag jammed in the medpoint either from seeing a jam or hearing what sounds like the motor being jammed then follow the below trouble-shooting steps: If the jam is in the collector drawer at the front: Turn off the medpoint ...
Green light button turning off
The green button on the back of the MedPoint indicates the machine is idle and ok and can be opened for loading. The green light does turn off occasionally, for example if a patient starts to enter a pin number. This is because the machine ...